GreenBooks

Quality Service Factors and Passengers' Satisfaction at Bus Terminals



PDF, ebook, epub (ePub, fb2, mobi)

The main objective of the research was to analyse relationship between quality of services as measured by reliability, responsiveness, assurance, empathy, and conduciveness of materials on the one hand and passengers' satisfaction at bus terminals in Tanzania. This research focused on passengers at bus terminals who were thought to be forgotten in the sense that there exist low standard terminal services for them. Literature review focuses on key concepts, service quality and diverse service quality models including servqual, servperf, serviscape and servuction. A case study design was adopted, with a sample of one hundred and thirty one (131) respondents. Primary and secondary data collected were tested and found to be fit, reliable and valid for making meaningful interpretation. The research findings were based on all Total Score Value (TSV) results at Ubungo and Msamvu bus terminals which indicate unfavourable opinions and the association of all attributes were at 0.05 and 0.01 significant levels. The study came up with the conclusion that the understanding of quality management for vehicle operation has a significant influence on standard of service at the bus terminals.






The main objective of the research was to analyse relationship between quality of services as measured by reliability, responsiveness, assurance, empathy, and conduciveness of materials on the one hand and passengers' satisfaction at bus terminals in Tanzania. This research focused on passengers at bus terminals who were thought to be forgotten in the sense that there exist low standard terminal services for them. Literature review focuses on key concepts, service quality and diverse service quality models including servqual, servperf, serviscape and servuction. A case study design was adopted, with a sample of one hundred and thirty one (131) respondents. Primary and secondary data collected were tested and found to be fit, reliable and valid for making meaningful interpretation. The research findings were based on all Total Score Value (TSV) results at Ubungo and Msamvu bus terminals which indicate unfavourable opinions and the association of all attributes were at 0.05 and 0.01 significant levels. The study came up with the conclusion that the understanding of quality management for vehicle operation has a significant influence on standard of service at the bus terminals.


by E Isikli 2017 Cited by 11 key service quality SQ factors that drive passenger satisfaction in Istanbuls rail transit. According to the J.D. A development of the supplied service quality can be a focus for further users this fact could resolve many problems as discussed above. passenger overall satisfaction with regular bus service quality. Opening of the North Terminal walkthrough store has driven performance of World Duty Free.


Factory Bus

access the aviation service from their respective air . Keywords service quality customer satisfaction quality characteristics. passenger satisfaction about overall service and service quality attributes based . The research participants. The annual study surveys passengers in six categories in order of importance terminal. 2013 stated that public transport passengers perception and demand satisfaction in Petaling Jaya District showed that bus passengers are generally unhappy about the effectiveness and . Research works on public transportation has been focused on commuters perception on service quality Govender 2014 and Randheer et.al 2011 with little to no focus on service quality influence on customer satisfaction. The adjustment factor is calculated as the mean of the satisfaction rates . Route network intervals reliability travel time 31 Fleet 17 Stops stations terminals 16 Information communication 13 Customer service 13 Travel experience 6 Interaction between passengers 5. Part 2 of the Transit Capacity and Quality of Service Manual presents methods for calculating bus capacity and speed for a variety of facility and operating types. This study aimed at exploring passengers satisfaction on service quality in the airline business and examining the connection of their satisfaction with their demographic profiles. better understand the complexities of several factors influencing passenger satisfaction . Naturally culture is not the only factor contributing a . Introduction .


Najlepsze książki do pobrania w formacie PDF Quality Service Factors and Passengers' Satisfaction at Bus Terminals PDF. Książki elektroniczne epub PDF .



GreenBooks Links


Contact Email